Stereotaxis :: Employment

Account Manager

DESCRIPTION:
Account Manager’s drive utilization by representing Stereotaxis during procedures to provide customers and end users with on-site product training and technical - clinical support. In this role Account Manager’s will spend 90% of their time in procedures which requires a person to have significant clinical experience within cardiac cath labs (EP) along with having a sales mind-set. Account Manager’s report to the Director(s) of Technology Adoption and Utilization.

ESSENTIAL JOB RESPONSIBILITIES:
• Drive usage of remote navigation system by providing physician training, staff education, case support, and product introductions.
• Transition customers from installation/ training to independent system usage and network center support.
• Delivers all customer training at assigned accounts.
• Communicates technical problems and complaints with proper documentation and follow-up.
• Advises technical writers on user documentation.
• Completes, maintains, and processes pertinent paperwork and records.
• Plans and schedules levels of support according to product release schedules and assists in final testing of new products.
• Responsible for managing and growing installed base of business, customer interface.
• Possesses clinical expertise, courage, and outward confidence to sell the clinicians and drive customer growth.
• Support Capital Sales through site visit coordination and reference site development; and assist Capital Sales when working within a specific sales territory by reporting competitive activities observed, customer product use patterns or anything else that may assist sales representatives in the administration of their duties.
• Manages all customer activities and needs of assigned accounts.
• Installation coordination, customer training coordination, and coordination of all product rollouts.
• Must be very customer service oriented.

REQUIREMENTS:

EDUCATION AND EXPERIENCE:
• Bachelor’s degree (or equivalent) from a four-year college or university in Biomedical Engineering, Physiology, Life Sciences, Engineering, a Technical Discipline; or equivalent combination of education and experience.
• 3 – 5 years account management/sales experience in the medical device industry
• Minimum of three years experience working in a cardiac cath lab, electrophysiology (EP) lab, or pacing business.
• Training experience a plus

SKILLS AND ABILITIES:
• Strong customer focus
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office
• Proven ability to build long term business relationships
• Must remain flexible with changing demands and priorities
• Superior problem solving skills
• Excellent Computer / Technology skills.

WORKING CONDITIONS:
• Extensive travel requirements – 60% up to 90%

Document Control Coordinator

SUMMARY:
• Develop, coordinate, maintain, and improve the company’s Controlled Document System in a manner consistent with the FDA Quality System Regulation.
• Assist the Engineering and other departments as necessary in review and training of the Engineering Change Order (ECO) process.
• Provide information regarding Quality Assurance Policies and Procedures.

ESSENTIAL JOB RESPONSIBILITIES:
• Maintain filing and archiving of all controlled document computer files including security and disaster recovery controls (including scanning activities, saving to files).
• Ensure that documents are revised and processes in a timely manner, according to the ECO procedure.
• Confer with document originators to resolve discrepancies.
• Perform word processing for various policies, procedures, assembly instructions and other controlled documents.
• Maintain database systems used for document control.
• Perform new hire employee training (or other as required) for document control overview.
• Maintain employee required Signature cards (on file)
• Maintain employee training records
• Verify labels and labeling accuracy.
• Perform duplication of MASTER software CD’s as required for Manufacturing and Field Service.
• Effectively follow SOPs, policies and cGMPs. Provide support for the quality system during corporate audits, actively participate in department activities.
• Assist with implementation, management, administration of the department electronic management system (EtQ).
• Perform audits of company areas and processes to confirm compliance with controlled procedures.
• Support company goals and objectives.

EDUCATION AND EXPERIENCE:
• High School Graduate
• Minimum of four or more years (preferred) document control experience in a medical device design or manufacturing environment.
• Prefer knowledge of FDA QSR documentation requirements and industry norms related to document control practices and configuration management.

SKILLS AND ABILITIES:
• Strong knowledge of personal computer systems and desktop office applications (for example: Excel, Word, Visio) and able to read & understand various engineering drawings, specifications.
• Very Detailed Oriented.
• Great Attention to Detail
• Able to perform repetitive functions on a routine basis.
• Excellent written (English) communication skills particularly with respect to spelling and proper use of grammar and punctuation.
• Strong interpersonal skills and ability to work with others in a positive and collaborative manner.
• Demonstrated ability to work accurately, follow instructions/schedules/timelines and handle multiple priorities.
• Works under minimal supervision.

ORGANIZATIONAL RELATIONSHIP/SCOPE:
• This position reports to the Quality Engineer in Quality Systems.
• This position will work closely with all departments throughout the company to assist in the processing of ECOs and the distribution and control of quality system documentation.

WORKING CONDITIONS:
• Normal office conditions.
• May be required to sit, talk, hear, and use arms to reach.
• Occasionally required to stand, walk, lift, and use hands or fingers to handle office equipment.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually low to moderate.

It is an essential criterion for our selection of Stereotaxis employees that they join our commitments to our customers and patients in terms of quality and to our company, our shareholders and our community in terms of diversity. Stereotaxis employees are committed to ensuring that quality is an integral part of all processes, products, and services. The highest quality standards are fundamental to all Stereotaxis practices and products, which must comply with quality requirements of a range of regulatory bodies in the U.S. and internationally. It is key to our success, the success of our customers and the welfare of patients that we maintain our dedication to the highest quality standards.

Diversity is a way of life at Stereotaxis. Our employees, customers, vendors, research partners and others that make up the Stereotaxis community come from all walks of life. It is both our policy and our experience that building a diverse workforce provides us with a competitive advantage in the medical device industry. We are a company driven by innovation and we know that good ideas come from everywhere and that being inclusive of the full range of diversity available to us is critical to our success. We are proud of the individuals we employ and the communities they serve.

We are headquartered in St. Louis, Missouri and have an additional device facility in Maple Grove, Minnesota. These sites are registered with and inspected by the US FDA for compliance to 21 CFR§820 Quality System Regulation. Both facilities are also registered and certified by BSI for compliance to ISO 13485:2003 Quality Management System, Medical Device Directive 93/42/EEC and Canadian Medical Device Regulations (SOR/98-282). The major products of Stereotaxis are CE marked for European Union distribution pursuant to compliance with the regulations and requirements of the European Union’s Notified Body.